Got a question about branded gifts, clothing or display items? Start here. If you can’t find your answer, WhatsApp us on 068 252 2624 or email info@ideal-choice.co.za. We’re happy to help.
Ordering and quotes
How do I place an order? Find the products you like and request a quote, or send us a message describing what you need. We’ll reply with a quote that includes branding, delivery and lead time. Once you approve the quote and the artwork proof, we start production.
Can you find a product that isn’t on the website? Yes. We work with many suppliers, so if you can’t find it, use our Request a Product form or WhatsApp us a photo. We’ll source options for you.
Is there a minimum order quantity? Minimums depend on the product and branding method. Many items start from 20 units, and some can be branded in smaller quantities. Your quote will show the minimum for each item.
How long is my quote valid? Quotes are valid for 7 days, because supplier stock and prices change often. After that we’ll gladly re-confirm pricing.
Can I see a sample before I order? In most cases, yes. Unbranded samples can be supplied for a fee. Ask us when you request your quote.
Branding and artwork
What branding methods do you offer? We offer screen printing, pad printing, embroidery, laser engraving, debossing, full-colour digital printing, heat transfer and sublimation. We’ll recommend the best method for your product, logo and budget.
What artwork do you need? A vector file (AI, EPS, SVG or vector PDF) gives the best result. A high-resolution PNG or JPG can also work. If you only have a low-quality logo, send it anyway and we’ll advise on a redraw.
Will I see my design before it’s produced? Always. We email you a digital proof showing your logo, its size, position and colours. Production only starts once you’ve approved the proof in writing, so please check spelling, colours and contact details carefully.
Will the colours match my brand exactly? We match Pantone (PMS) colours as closely as possible. Slight differences can occur between materials and printing methods, and colours on screen are only a guide.
Pricing and payment
Do your prices include branding? Product prices on the website are a guide and exclude branding, setup and delivery. Your quote gives the full cost.
How do I pay? We accept EFT. Full payment must be made before branding will commence.
Can I cancel my order? You can cancel free of charge before artwork is approved. Once branding has started, the goods are personalised to you and the order can’t be cancelled.
Turnaround and delivery
How long will my order take? Most branded orders take 7 to 10 working days after proof approval and payment. Embroidery, large quantities and imported items can take longer. We’ll confirm the timeline on your quote.
I need it urgently. Can you help? Often, yes. Tell us your deadline up front and we’ll suggest products and branding methods that can meet it.
Do you deliver nationwide? Yes. We deliver across South Africa by courier, and you can also collect. See our Shipping & Delivery Policy for details.
When should I order year-end gifts? As early as possible: ideally by mid-October for December delivery. Suppliers and couriers are very busy in November and December, and popular items sell out.
After delivery
What if something is damaged, missing or wrong? Check your order when it arrives. Report any damage or missing items within 48 hours with photos, and we’ll make it right.
Can I return branded items? Because branded items are made especially for you, we can’t accept returns unless they’re faulty or don’t match the approved proof. Your rights under the Consumer Protection Act for defective goods are not affected.