We deliver branded gifts, clothing and display items across South Africa, or you can collect from us in Cape Town/Blouberg area This policy explains how long orders take, what delivery costs and what to do if something goes wrong.
1. When your order goes into production
Production starts once both of these are done:
- you have approved your artwork proof in writing, and
- your payment has reflected in our account.
Delivery times are counted from that point, not from the date of your enquiry.
2. Production times
| Order type | Typical time after approval |
|---|---|
| Unbranded stock items | 2 to 3 working days |
| Printed or engraved items | 7 to 10 working days |
| Embroidered clothing | 10 to 14 working days |
| Custom-made or imported items | Confirmed on your quote |
These times are estimates and depend on supplier stock. We’ll always confirm the expected date on your quote and let you know straight away if anything changes. For a fixed event date, tell us when you request your quote.
3. Delivery areas and times
After production, delivery usually takes:
| Area | Delivery time |
|---|---|
| Cape Town metro | 1 to 3 working days |
| Rest of the Western Cape | 2 to 3 working days |
| Major centres nationwide | 2 to 4 working days |
| Outlying and rural areas | 4 to 7 working days |
We use reputable courier partners and send you tracking details when your order is dispatched. Courier times are outside our control, especially during peak season and public holidays.
4. Delivery costs
- Cape Town metro: from R100
- Nationwide: calculated by weight and destination, and shown on your quote.
- Split deliveries to several addresses are possible and quoted separately.
5. Collection
You’re welcome to collect your order from Tableview, Monday to Friday, 8:30am to 5pm, by appointment. We’ll let you know when it’s ready. Please collect within30 days.
6. Receiving your order
- Make sure someone is available to sign for the delivery at the address given. Failed or repeat deliveries may be charged.
- Check your boxes before signing. If packaging is damaged, note it on the courier’s delivery slip.
- Report damaged, missing or incorrect items within [48 hours] of delivery. Send photos and your order number to info@ideal-choice.co.za or WhatsApp 083 546 0167.
7. Quantities
Branding can occasionally spoil a small number of items. We’ll tell you before delivery if your order is short and agree a solution with you, either a replacement or a credit.
8. Returns
Branded items are made to your order, so they can’t be returned or exchanged unless they’re faulty or don’t match your approved proof. If that happens, we’ll replace or reprint the affected items, or refund you for them. Unbranded items may be returned within [7] days in original, unused condition and packaging, and courier costs are for your account. Your rights under the Consumer Protection Act for defective goods are not affected.
9. Peak season
November and December are the busiest months for corporate gifting. For year-end deliveries, please orders should be placed by 20 October and artwork confirmed promptly. Our last production date for the year is 2 December.
Questions?
Phone or Whatsapp 068 252 2624, or email info@ideal-choice.co.za. We’re available Monday to Friday, 8:30am to 5pm.